Delivery within Europe
Track your parcel online at any time: all you have to do is simply enter one or more parcel numbers. After your order has been sent, you will receive the tracking information via e-mail.
Delivery time parcels
In The Netherlands packages usually reach their destination within a standard delivery time of 24 hours (excluding islands and remote areas).
In Belgium, Luxembourg and Germany packages usually reach their destination within 2 - 3 working days (excluding islands and remote areas).
In Europe, standard delivery times are generally between 2 - 5 working days, depending on the country. DPD or DHL delivers Monday to Friday during normal business hours.
Big packages: Packages heavier than 100kg, for example treatment tables will be delivered on a pre-arranged date. Delivery is from Monday to Friday.
Out of stock: When a product is temporary out of stock we will notify you as soon as possible. We will try to deliver the product to you as soon as possible.
DPD or DHL consignment
Most products are dispatched with DPD or DHL. As soon as your order is dispatched, we will notify you via e-mail. In this e-mail you will find a link to trace your packages online. If desired you can state your office address as delivery address.
When you are not at home
When you are not at home, DPD or DHL will try a second time to deliver the package on the following working day or they deliver it to a parcelshop where you can collect it. You will be informed in a notice form. This information is also available with the tracking link.
Delivery from another warehouse
When a product is not directly in stock, we will ship this product from another location. The delivery company can be different from DPD or DHL.
Our system calculates the shipping costs automatically at the "Checkout" when you enter your personal data. It is calculated based on the country and weight of the package. By leaving the desired products in your shopping cart you are always given notice about your current shipping costs.
International shipping costs (only for parcels with a weight till 30 kilogram)