Delivery within Europe
Track your parcel online at any time: All you have to do is simply enter one or more parcel numbers. You can also track your shipment in real time using a Track ID, which can be found on every notification card. In many countries, DPD or DHL provides delivery information in real-time.
Delivery time parcels
In The Netherlands, Belgium, Luxembourg and Germany usually reach their destination within a standard delivery time of less than 24 hours (excluding islands and remote areas).
In Europe, standard delivery times are generally between 24 and 96 hours. DPD or DHL delivers Monday to Friday during normal business hours.
Small packages: Consignments in stock are in Europe delivered within 1 - 5 working days after payment. Other consignments are delivered in 5 - 10 working days. Delivery will take place from Monday to Friday.
Big packages: Packages heavier than 100kg, for example treatment tables will be delivered on appointment. Delivery is from Monday to Friday.
Out of stock: When a product is temporary out of stock we will notify you as fast as possible. We then will try to deliver the product to you as soon as possible.
DPD or DHL consignment
Most products are dispatched with DPD. As soon as your order is dispatched, we will notify you via Email. In this Email you will find a link to trace your packages online. If desired you can state your office address as delivery address.
Delivery of large packages
Large packages like the treatment tables will be delivered on appointment. Delivery is from Monday to Friday.
When you are not at home
When you are not at home, DPD or DHL will try a second time to deliver the package on the following working day and even a third time, the day after. DPD or DHL will try three times to deliver. If you miss the consignment, you can pick up your package within 2 weeks at the service point of DPD or DHL. You will be informed in a notice form.
Delivery from another warehouse
When a product is not directly on stock, we will ship this product from another location. The delivery company can be different from DPD or DHL.
Our system calculates the shipping costs automatically at the "Checkout" when you enter your personal data. It is calculated based on the country and location. By leaving the desired products in your shopping cart you are always given notice about your current shipping costs.
International shipping costs (only for parcels with a weight below 31,50 kilogram)
|Regions||Country||Costs excl. VAT||Free shipping from total incl. VAT|
Belgium, Germany, Luxembourg, Netherlands
|€ 6,25||€ 50,-|
Austria, Denmark, Finland, France, Hungary, Ireland, Italy, Monaco, Poland, Spain, Sweden, United Kingdom
Bulgaria, Croatia, Czech Republic, Estonia, Greece, Liechtenstein, Lithuania, Latvia, Portugal, Romania, Slovenia, Slovakia
|€ 24,50||€ 350,-|
Bosnia and Herzegovina, Iceland, Norway, Serbia, Switzerland
|€ 49,50||€ 450,-|
Albania, Andorra, Belarus, Cyprus, Faroe Islands, Georgia, Gibraltar, Greenland, Macedonia, Malta, Montenegro, Republic of Moldova, Russia, Svalbard and Jan Mayen Islands, Ukraine
|€ 64,50||€ 550,-|
|Other zones||Other countries||Contact us for the price||