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Customer service

Information can be found on this page. If the answer to your question is not listed, please submit a ticket.

Payment

For payment by PayPal you will be linked from our website to PayPal’s. Here you will enter the password of your PayPal account and press the button to pay. As soon as you have completed your payment and we have received confirmation of payment we will process your order. If you do not yet have a PayPal account, you can make one via the PayPal website.

IDEAL is a reliable and safe internet payment option. Using IDEAL, you will be redirected to your personal banking environment to guarantee a safe and secure payment process. As soon as we receive confirmation of payment, we will process your order.

It is also possible to pay by credit card. When you are in the secure payment environment you can enter the details of your credit card. As soon as we have received confirmation of payment, we will process your order promptly.

If you want to pay up front (by means of a wire transfer), please select this payment option.

After you have confirmed the order, you will see our bank details, the order number and the amount due. Please always mention the order number with the payment so that we can easily retrieve the payment. As soon as the amount due has been credited to our account we will process your order. If there are any issues regarding the payment process, feel free to contact our customer service.

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