Warranty & Repair 

What to expect

Warranty

Despite our utmost care and control it is possible that after you purchase a material- or production error was detected. We therefore advise to check the delivered goods immediately after receipt.

At a guaranteed or defective you can return the product to us. The shipping costs for the return to us are at our expense if the product is defective and reported to us within 90 days after purchase date. If you report the defect to us after 90 days of purchase date the shipping costs are at your expense for the return to us and we will also charge the shipping costs to ship the repaired product or replacement to you.

You pack your order at all times very good and solid to prevent damage during transport. You will get the return procedure, suited to your needs and situation, after your application by Email.

Defects that are not caused by wear will be repaired professionally. If repair is not possible, you will receive a replacement.

Complaints we cannot reimburse are caused by a wrong use wear and defects that are beyond the control of the manufacturer or VODAMED B.V.. In the event of complaints or warranty terms, you can contact our customer service.

If the warranty period has expired: you can ship the product at your expense to us for repair.

We charge € 25,- (excl. VAT) for research costs.

After research we'll give you a price quote of the cost.

If you do not agree, we charge you the research costs including the return costs.

After the payment we will return the product.


Repair

You have a product that needs to be repaired?  

To repair your product as quickly as possible, you can fill out the repair form at the bottom of this page.

If you fill out the form as completely as possible, the problem can be remedied more quickly. To clarify the problem, you can also send pictures and video of the defective part that needs to be repaired. 

Interim faillures are within 48 hours noted and if possible within 2 to 3 business days fixed. All this depends on the type of defect and any delivery times of materials.

You can send the product at your expense to us for repair, this does not apply to treatment tables.

We calculate € 25,- (excl. VAT) to research costs.

Then we'll give you a price quote of the cost.

If you do not agree, we charge you the research costs including the return costs.

After the payment we will return the product.

Send

Treatment tables

If you have defect with your treatment table we discuss what will be the fastest way to solve the defect. This can be done by sending a replacement part including a manual or an appointment can be made in consultation with you for a repair appointment.

We charge you for this service.

Labour costs of € 18,50/15 minutes, with a minimum of one hour. The travel costs depents of the distance from our office.