Shipping
Shipping costs are shown as soon as you get to the shipping methods page in our order process area. The shipping costs depend on the total weight of your order and the shipping- and payment methods. Click here to see our tariffs and transit times. Picking up your goods can occur by appointment only. We send your within 2 working days within The Netherlands and 3-4 working days within Europe.

Visiting
You can visit us as well; make an appointment in advance to enable us to ensure your desired articles will be in stock.

Opening times
You can call VodaMed on Monday until Friday from 10.00 a.m. – 17.00 p.m. To ensure a quicker response to your question/comment we would advice you to use our contact form.

Warranty
All products sold by VodaMed are covered by the producer's guarantee and their terms and conditions with regards to the warranty.

Taxes
All shown prices include 19% or 6% VAT and are exclusive shipping costs. The invoice shows the exclusive price as well.

Repair
In case of a manufacturer’s fault of an article, you need to contact VodaMed. The product must be send back to us in a prepaid (stamped) package; packages which are not prepaid (stamped) will be declined. Please note that damage of products during shipment is at the customer’s own risk. In case you return a product for repair and it is not included in the warranty regulations we will charge investigation costs (€ 30.00). If repairs do not cover the warranty terms, you will receive an invoice for the total costs of the repair. On agreement of repair, the repair costs have to be paid before the product will be returned.

Payment methods
You can pay by any of the following methods: bank transfer, Credit Card and Paypal.

- What is Bank transfer?

To pay by bank transfer, you should send a bank order for the total amount of your purchased order, to the following address:

Bank details
Bank account number: 59.43.29.574 (ABN AMRO bank Maastricht, THE NETHERLANDS)
IBAN number: NL58ABNA0594329574
BIC /SWIFT code: ABNANL2A

Please indicate your invoice number and customer number.

- What is Credit Card?

Credit Card means you pay by Credit Card. We accept VISA and Mastercard. Payment by Credit Card is easy and safe. Credit Card payments are secured and your details are encrypted. Payments are handled by PaySquare, hence PaySquare will be stated on your payment slip.

- What is Paypal?

PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. For more information about Paypal visit www.paypal.com.

Security
The security of our customers’ details is number one priority for us. Therefore we ensure your details are saved securely.

Return Policy
Within seven (7) days from delivery of the products purchased on VodaMed.com you may return the items purchased on VodaMed.com. You must contact us before you send the items back to us. Goods can only be returned if they are undamaged at the time of their return. Please note that goods which cannot be reshipped, due to their characteristics, or are liable to deteriorate rapidly, cannot be returned.
If the returns policy is respected, VodaMed will refund the amount of money received for the goods purchased on VodaMed.com, except for the shipping costs of the products purchased.
The money will be refunded as soon as possible, and within a maximum of fourteen (14) days from the date when VodaMed is informed of your intention to return the goods delivered. Once we can confirm that the terms and conditions have been respected, we will begin our refund procedures.
If return policy methods and terms are not respected, you will not be liable for a refund of the money paid to VodaMed for the goods returned. Nonetheless, at your request and expense, we can return the products sent back to VodaMed. Otherwise, VodaMed can keep the products, as well as the money paid for the purchase.

Purchases of dealers cannot be cancelled/refunded.

Privacy statement
VodaMed respects the privacy of all users of its website (http://www.vodamed.com) and ensures your personal details will be treated confidentially at all times. You are required to be familiar with the Privacy Policy of VodaMed and to consent with the way we process of your personal details. We appreciate the confidence you give to us and we will do our best to protect your personal details.

Registration
To order on VodaMed.com you have to register by setting up an Account. You will only have to do this once, as your data will then be memorised ready for your next visit, saving you time. You can also check your order status and order order history when you login. After login you can check your order history by clicking on Order History and you can review all your previous orders. If you have lost your password, go to Login and click on “Forgot password?”. Your password will be sent to the given email address. If you have any problems with logging in, please contact us. At registration you do not have to enter any credit card details. By registering you can login fast and easy and order quickly.

Terms and Conditions
The offer and sale of products on our website VodaMed.com are regulated by our Terms and Conditions.
To view these terms please click here.

Customer service
Has your questions not been answered or do have any questions regarding the delivery of your order?
Please contact us by using the contact form or call us on: +31(0)43 361 0001.

Head office/Delivery address
VodaMed
Akersteenweg 238
6227 AE Maastricht
THE NETHERLANDS
Tel. +31(0)43-361 00 01
Fax +31(0)84-228 03 80
E-mail: info@vodamed.com
Website: www.vodamed.com
VAT: NL8128.68.791.B01
Chamber of Commerce Zuid-Limburg: 14079019